Privacy Policy

Privacy Policy

Last Updated: 14/01/2025

Mémoire des Sens is committed to protecting the privacy of visitors to our website, www.memoiredessens.com . This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with us online or offline. By using our Website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following categories of personal information:

a) Information You Provide Directly

  • Personal Details: Name, email address, phone number, billing and shipping addresses.
  • Payment Information: Credit/debit card details (processed securely by our payment gateway and not stored by us).
  • Communication Information: When you contact us via email or customer service channels.

b) Information Automatically Collected

  • Device Information: IP address, browser type, operating system.
  • Usage Data: Pages viewed, time spent on the Website, and clickstream data.
  • Cookies and Tracking Technologies: To enhance user experience and gather analytics (see Section 7 for our Cookie Policy).

2. How We Use Your Information

We use your personal information for the following purposes:

  • Order Fulfillment: Processing and delivering orders, including payment verification.
  • Customer Support: Responding to inquiries or complaints.
  • Marketing: Sending newsletters, promotions, and updates (with your consent).
  • Improvement: Enhancing our Website, services, and user experience.
  • Legal Compliance: Meeting legal obligations or enforcing our Terms and Conditions.

3. Sharing Your Information

We may share your information with:

  • Service Providers: Payment processors, delivery companies, and IT support providers.
  • Legal Authorities: When required to comply with laws, regulations, or legal processes.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.

We never sell your personal information to third parties.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal requirements.

5. Your Rights

Under the General Data Protection Regulation (GDPR), you have the following rights:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Update or correct inaccurate data.
  • Deletion: Request the deletion of your personal data.
  • Restriction: Limit the processing of your data in specific circumstances.
  • Data Portability: Receive your data in a structured, commonly used format.
  • Withdrawal of Consent: Revoke consent for marketing communications at any time.

To exercise your rights, contact us at contact@memoiredessens.com.

6. Security

We take reasonable measures to protect your information from unauthorized access, loss, misuse, or alteration. However, no online platform is entirely secure, and we cannot guarantee absolute security.

7. Cookie Policy

Our Website uses cookies to improve functionality and user experience. Cookies are small files stored on your device to collect information about your preferences. You can manage cookie settings through your browser.

For more details, please refer to our Cookie Policy.

8. Third-Party Links

Our Website may contain links to external websites. We are not responsible for the privacy practices of these third-party sites and encourage you to review their privacy policies.

9. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page, and the "Last Updated" date will be revised accordingly.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: contact@memoiredessens.com
Address: 130 Rue de Courcelles, Paris 17, 75017